Our Contact Information
We're here to help with all your hardware wallet and cryptocurrency security questions.
Headquarters
30993 Huntwood Ave STE 201
Hayward, CA 94544
United States
Phone
+1 (510) 477-0866
Monday - Friday: 9am - 5pm PST
Support Hours
| Monday - Friday | 9:00 AM - 6:00 PM PST |
| Saturday | 10:00 AM - 4:00 PM PST |
| Sunday | Closed |
Send Us a Message
Complete the form below and our team will respond promptly.
Our Location
Domexec Headquarters
Our main office is located in Hayward, California. We chose this location for its proximity to both Silicon Valley's technology hub and Oakland's international shipping facilities, allowing us to efficiently serve customers worldwide.
Directions: Located in the Huntwood Business Center, our office is easily accessible from Interstate 880 via the Tennyson Road exit. Free visitor parking is available in the main lot.
Frequently Asked Questions
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How quickly can I expect a response to my inquiry?
We strive to respond to all inquiries within 24 business hours. For urgent technical support issues, we prioritize responses and typically reply within 4-8 business hours. If you need immediate assistance, we recommend calling our support line during business hours for the fastest response.
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Do you offer expedited shipping options?
Yes, we offer several shipping options including standard (5-7 business days), expedited (2-3 business days), and priority overnight delivery for domestic US orders. International shipping options vary by destination country. Shipping options and associated costs are presented during checkout, or you can contact our sales team for specific shipping inquiries.
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What is your return policy?
We offer a 30-day return policy for unopened products in their original packaging. Due to the security-sensitive nature of our devices, opened products cannot be returned unless they are defective. Defective products can be returned for replacement or repair under our warranty program. Please contact our support team to initiate a return or warranty claim.
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Do you offer volume discounts for business customers?
Yes, we offer volume discounts for business customers purchasing multiple devices. We also provide custom enterprise solutions with specialized features and support packages for corporate clients. Please contact our sales team directly at [email protected] to discuss your specific requirements and receive a customized quote.
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How can I verify that I'm purchasing an authentic Domexec device?
To ensure you receive an authentic Domexec device, we recommend purchasing directly from our official website or authorized retailers listed on our site. Each device comes with tamper-evident packaging and a unique authentication code that can be verified through our website. If you suspect you have received a counterfeit device, please contact our security team immediately at [email protected].
Need Immediate Assistance?
Our support team is ready to help with any questions about our hardware wallets.
For the fastest response to urgent matters, please call our support line during business hours at +1 (510) 477-0866. Our knowledgeable team is ready to assist with technical questions, order inquiries, or general information about our products.